Ride-Hailing in Vietnam: What Actually Works for Foreign Users

The app situation in Vietnam is narrower than you'd expect. Green SM dominates the ride-hailing space with full electric fleet coverage and handles the basics competently: intuitive booking, driver vetting, multiple payment methods. The catch is payment friction—they don't accept American Express, only Visa and Mastercard, which matters if that's your primary card. Driver communication's solid, the app itself is clean, and pricing tracks reasonable. The experience varies by city; Hanoi and Ho Chi Minh City are reliable, but smaller markets like Hue show inconsistency.